Sturgeon Savvy receives a wide range of inquiries, from basic care tips to complex breeding questions. To manage these inquiries effectively, they use Deskhero's tickets management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to each ticket.
With the custom fields feature, Sturgeon Savvy has been able to categorize tickets based on the type of inquiry. This has helped in directing the tickets to the right team, improving the response time.
The knowledge base of Sturgeon Savvy is extensive, containing articles generated from word, powerpoint, pdf files, and scraped website data. Deskhero's AI uses OpenAI Embeddings to find relevant content from this vast knowledge base to enhance search results and provide accurate information to the customers.
Deskhero's AI also helps in maintaining the kanban board by automatically updating the status of tickets based on the responses. This has significantly reduced the manual work required to manage the board.
Sturgeon Savvy has also utilized the REST API of Deskhero to integrate it with their existing systems, making the transition seamless and efficient.
How does Deskhero's AI help in managing tickets?
The AI analyzes previous tickets and knowledge base articles to suggest relevant replies. It also categorizes tickets based on the type of inquiry and updates the status of tickets on the kanban board.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base and uploaded files to enhance search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API which can be used to integrate it with existing systems.
* This article provides an example of how a fictive company in the Sturgeon Cultivation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
