Caviar Cultivators often receive complex inquiries related to caviar production and sturgeon care. To handle these efficiently, they use Deskhero's advanced AI capabilities. The AI analyzes previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to suggest relevant replies.
The custom email domains feature of Deskhero allows Caviar Cultivators to maintain a professional image while communicating with their customers. The AI capabilities of Deskhero ensure that the emails are directed to the right team based on the content of the email.
Caviar Cultivators also uses the user groups feature of Deskhero to create specialized teams for handling specific types of inquiries. The AI capabilities of Deskhero help in assigning the tickets to the right group based on the inquiry type.
The knowledge base of Caviar Cultivators is constantly updated with new information from various sources, including scraped website data. Deskhero's AI uses OpenAI Embeddings to find relevant content from this vast knowledge base to enhance search results and provide accurate information to the customers.
By leveraging Deskhero's REST API, Caviar Cultivators has been able to integrate it with their existing systems, ensuring a smooth transition and efficient operation.
How does Deskhero's AI help in handling complex inquiries?
The AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. It also assigns the tickets to the right group based on the inquiry type.
How does Deskhero maintain a professional image in email communication?
Deskhero allows companies to use custom email domains for communication. The AI ensures that the emails are directed to the right team based on the content of the email.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base and uploaded files to enhance search results.
* This article provides an example of how a fictive company in the Sturgeon Cultivation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
