Recovery Pathways uses Deskhero's AI capabilities to sift through previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This helps the support team find relevant content quickly and provide effective solutions to their clients' concerns. The AI also generates suggested replies, speeding up response time and improving client satisfaction.
The company also utilizes Deskhero's website scraping feature to collect vital information from relevant websites. This data is then used by the AI to improve search results and provide more precise and comprehensive responses to client queries.
Deskhero's custom fields and user groups features enable Recovery Pathways to classify their clients based on their unique needs and provide customized support. The kanban board and tickets management system ensure a smooth workflow and efficient task management.
By integrating Deskhero's REST API, Recovery Pathways has incorporated the platform with their existing systems, allowing for seamless data exchange and enhanced operational efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved Recovery Pathways' client support, providing clients with quick and effective help while reducing the workload of the support team.
How does Deskhero's AI improve the efficiency of Recovery Pathways' client support?
The AI sifts through previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This speeds up response time and improves client satisfaction. It also uses data from website scraping to improve search results.
How does Recovery Pathways use Deskhero's custom fields and user groups features?
These features enable Recovery Pathways to classify their clients based on their unique needs and provide customized support.
What benefits does Recovery Pathways get from integrating Deskhero with their existing systems?
By integrating Deskhero's REST API, Recovery Pathways can seamlessly exchange data between Deskhero and their existing systems, enhancing operational efficiency.
* This article provides an example of how a fictive company in the Substance Abuse Help/Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
