Sobriety Solutions uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the support team to quickly find relevant content and provide effective solutions to their clients' issues. The AI also generates suggested replies, reducing response time and improving customer satisfaction.
The company also leverages Deskhero's website scraping feature to gather important information from relevant websites. This data is then used by the AI to enhance search results and provide more accurate and comprehensive responses to client queries.
Deskhero's custom fields and user groups features allow Sobriety Solutions to categorize their clients based on their specific needs and provide tailored support. The kanban board and tickets management system ensure smooth workflow and efficient task management.
By using Deskhero's REST API, Sobriety Solutions has integrated the platform with their existing systems, allowing for seamless data exchange and improved operational efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved Sobriety Solutions' customer support, providing clients with quick and effective help while reducing the workload of the support team.
How does Deskhero's AI improve the efficiency of Sobriety Solutions' customer support?
The AI analyzes previous tickets and knowledge base articles to find relevant content and generate suggested replies. This reduces response time and improves customer satisfaction. It also uses data from website scraping to enhance search results.
How does Sobriety Solutions use Deskhero's custom fields and user groups features?
These features allow Sobriety Solutions to categorize their clients based on their specific needs and provide tailored support.
What benefits does Sobriety Solutions get from integrating Deskhero with their existing systems?
By using Deskhero's REST API, Sobriety Solutions can seamlessly exchange data between Deskhero and their existing systems, improving operational efficiency.
* This article provides an example of how a fictive company in the Substance Abuse Help/Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
