Recovery Pathways has a vast amount of information in various formats such as Word documents, PowerPoint presentations, and PDF files. Before Deskhero, finding specific information was a daunting task for both patients and staff.
With Deskhero's AI capabilities, the company can now generate knowledge base articles from these files. This has made it easier for patients to find the information they need and has reduced the number of queries the support team receives.
The company also uses Deskhero's advanced AI to enhance search results. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. This has made it easier for the support team to find the necessary resources to assist patients.
Recovery Pathways also uses Deskhero's custom fields feature to categorize patient data. This has made it easier to manage patient data and has improved the efficiency of the support team.
Finally, the company uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has streamlined the management of patient data and support services.
How has Deskhero made information more accessible?
Deskhero's AI capabilities allow Recovery Pathways to generate knowledge base articles from various file formats, making it easier for patients to find the information they need.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results.
What is the benefit of the custom fields feature?
The custom fields feature makes it easier to categorize patient data, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Substance abuse treatment centers for adults industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
