Path to Wellness receives numerous queries daily. Managing these queries manually was challenging and often led to delayed responses. With Deskhero's ticket management feature, the company can now efficiently handle these queries, ensuring timely responses.
The company also leverages Deskhero's advanced AI capabilities to generate suggested replies. The AI analyses previous tickets, knowledge base articles, and uploaded files like policies and manuals to provide relevant responses. This has significantly reduced the time taken to respond to queries and has improved the overall patient experience.
Deskhero's comprehensive search bar is another feature that Path to Wellness finds invaluable. The AI-enhanced search results provide quick and accurate information, making it easier for the support team to find the necessary resources to assist patients.
Additionally, the company uses Deskhero's knowledge base feature to create a repository of useful information. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to populate the knowledge base with relevant content.
Path to Wellness also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has made it easier to manage patient data and support services.
How has Deskhero improved response times?
Deskhero's ticket management feature and AI-generated responses have significantly reduced the time taken to respond to queries, leading to improved patient satisfaction.
How does the AI generate suggested replies?
The AI analyses previous tickets, knowledge base articles, and uploaded files like policies and manuals to provide relevant responses.
What is the benefit of the AI-enhanced search results?
The AI-enhanced search results provide quick and accurate information, making it easier for the support team to find the necessary resources to assist patients.
* This article provides an example of how a fictive company in the Substance abuse treatment centers for adults industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
