Sobriety Solutions receives numerous support requests every day from patients, their loved ones, and healthcare professionals. With Deskhero's ticket management feature, the company can effectively categorize, prioritize, and respond to these requests. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies, significantly reducing response times.
The knowledge base of Sobriety Solutions includes a wide range of resources such as articles, policies, manuals, and presentations. Deskhero's AI capabilities use these resources to enhance the search results, providing more relevant and comprehensive information to the support staff. This feature enables the staff to handle complex queries more effectively.
Deskhero's website scraping feature allows Sobriety Solutions to keep its knowledge base updated with the latest research and developments in the field of substance abuse treatment. The AI capabilities of Deskhero analyze the scraped data and integrate it into the knowledge base, ensuring that the support staff always has access to the most current information.
Sobriety Solutions also uses Deskhero's custom fields and user groups features to personalize the support experience for different types of users. For example, the support needs of a patient are different from those of a healthcare provider. Deskhero's AI capabilities understand these differences and tailor the support accordingly.
Overall, Deskhero's advanced AI capabilities have enabled Sobriety Solutions to provide faster, more accurate, and personalized support to its users.
How does Deskhero's AI capabilities improve the efficiency of Sobriety Solutions' support services?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This reduces response times and improves the accuracy of the support services.
How does Deskhero's website scraping feature benefit Sobriety Solutions?
The website scraping feature allows Sobriety Solutions to keep its knowledge base updated with the latest research and developments in the field of substance abuse treatment. The AI capabilities of Deskhero analyze the scraped data and integrate it into the knowledge base.
How does Deskhero personalize the support experience for different types of users?
Deskhero's custom fields and user groups features allow Sobriety Solutions to personalize the support experience for different types of users. The AI capabilities of Deskhero understand the support needs of different users and tailor the support accordingly.
* This article provides an example of how a fictive company in the Substance Abuse Treatment Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
