MetroLink handles a high volume of customer queries and complaints daily. With Deskhero, they can effectively manage these tickets using the platform's structured data lists and custom fields. This organization helps the team track and resolve issues more efficiently.
Deskhero's AI capabilities have been crucial in improving MetroLink's customer service. By leveraging OpenAI Embeddings, the platform analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on each ticket and improves the quality of responses.
MetroLink uses Deskhero's website scraping feature to keep their knowledge base up-to-date. This feature scrapes the latest information from their website, ensuring the AI has the most recent data when generating responses. This has resulted in more accurate and timely responses to customer queries.
The platform's comprehensive search bar, powered by AI, has significantly improved the efficiency of MetroLink's support team. It allows them to quickly find relevant content from various resources, enabling them to provide accurate information to customers promptly.
By integrating Deskhero's REST API with their existing systems, MetroLink has created a seamless workflow. The AI-enhanced platform has not only improved their customer service but also increased their team's productivity.
How does Deskhero's AI enhance customer service?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This analysis helps generate suggested replies, reducing the time spent on each ticket and improving the quality of responses.
What is the role of the website scraping feature?
The website scraping feature keeps the knowledge base updated with the latest information from the company's website. This ensures the AI has the most recent data when generating responses, resulting in more accurate and timely responses to customer queries.
How does the comprehensive search bar improve efficiency?
The search bar uses AI to quickly find relevant content from various resources. This allows the support team to provide accurate information to customers promptly, improving efficiency.
* This article provides an example of how a fictive company in the Suburban Transit Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
