SuburbConnect receives numerous customer queries daily, ranging from ticketing issues to schedule inquiries. With Deskhero, they can efficiently manage these tickets, ensuring no customer query goes unanswered. The platform's Kanban board provides a visual overview of all ongoing tickets, helping the team prioritize tasks and manage their workflow better.
The AI capabilities of Deskhero have been instrumental in improving SuburbConnect's response times. The platform uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis helps generate suggested replies, significantly reducing the time spent on formulating responses.
Deskhero's comprehensive search bar, enhanced by AI, has been a game-changer for SuburbConnect's support team. It allows them to quickly find relevant content from the knowledge base, past tickets, and other resources, enabling them to provide accurate information to customers faster.
SuburbConnect also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest changes in schedules, policies, and other relevant information. This ensures that the AI always has the most current data to work with when generating responses.
With Deskhero's REST API, SuburbConnect has been able to integrate the platform with their existing systems, creating a seamless workflow. The AI-enhanced platform has not only improved their customer service but also increased their team's productivity.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This analysis helps generate suggested replies, significantly reducing the time spent on formulating responses.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant content from the knowledge base, past tickets, and other resources. This allows the support team to provide accurate information to customers faster.
What is the benefit of the website scraping feature?
The website scraping feature keeps the knowledge base updated with the latest changes in schedules, policies, and other relevant information. This ensures that the AI always has the most current data to work with when generating responses.
* This article provides an example of how a fictive company in the Suburban Transit Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
