SweetCane Milling receives numerous customer queries daily regarding their milling processes, product specifications, and delivery schedules. Managing these queries manually was proving to be time-consuming and inefficient. With Deskhero, SweetCane leverages the power of AI to automate ticket management and improve response times. The AI analyses previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to resolve customer queries.
Deskhero's AI capabilities also enhance the search results within the platform. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, the AI provides more accurate and relevant search results. This feature has greatly improved the efficiency of SweetCane's customer support team, enabling them to quickly find the information they need to assist customers.
The custom fields and structured data lists provided by Deskhero allow SweetCane to categorize and prioritize customer queries effectively. This ensures that urgent issues are addressed promptly, improving customer satisfaction.
SweetCane also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their website. This ensures that the customer support team always has the most current information at their fingertips.
Finally, SweetCane uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for efficient data sharing and collaboration, further enhancing the effectiveness of their customer support services.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest relevant responses to new queries. This significantly reduces the time taken to resolve customer queries.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more accurate and relevant search results.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Sugar cane milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
