CanePro Industries receives a high volume of customer queries daily, ranging from product inquiries to technical support requests. Managing these queries manually was proving to be a challenge. With Deskhero, CanePro harnesses the power of AI to automate ticket management, significantly improving response times and customer satisfaction.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files like policies or manuals to suggest relevant responses to new queries. This not only reduces the time taken to resolve customer queries but also ensures consistency in the quality of responses.
The AI-enhanced search feature provided by Deskhero has greatly improved the efficiency of CanePro's helpdesk team. By using OpenAI Embeddings, the AI provides more accurate and relevant search results, enabling the team to quickly find the information they need to assist customers.
CanePro also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the helpdesk team always has access to the most current information.
Finally, CanePro uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for efficient data sharing and collaboration, further enhancing the effectiveness of their helpdesk services.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries. This significantly reduces the time taken to resolve customer queries.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more accurate and relevant search results.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Sugar cane milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
