StudyPlus's support team receives a large number of queries daily about their educational programs. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze the tickets' content and suggest replies based on previous tickets, knowledge base articles, and other uploaded files like policies and manuals.
The AI also enhances the search results in the knowledge base. When users search for a topic, the AI uses OpenAI Embeddings to find the most relevant articles, making it easier for users to find the information they need.
StudyPlus also uses the user groups feature of Deskhero to categorize their users. The AI uses this categorization to improve its suggestions for replies and search results.
Deskhero's REST API allows StudyPlus to integrate their existing systems with the platform. This integration enables the AI to access more data, improving its ability to provide relevant suggestions.
In summary, the advanced AI capabilities of Deskhero have significantly improved the efficiency of StudyPlus's customer support team, enabling them to provide better service to their users.
How does the AI suggest replies to tickets?
The AI analyzes the content of the ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to suggest a reply.
How does the AI enhance search results in the knowledge base?
When a user searches for a topic, the AI uses OpenAI Embeddings to find the most relevant articles in the knowledge base.
How does the integration with existing systems improve the AI's capabilities?
The integration allows the AI to access more data, which it uses to improve its suggestions for replies and search results.
* This article provides an example of how a fictive company in the Supplemental Educational Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
