IndustroEquip's helpdesk team often deals with complex technical queries from customers. To assist the team in providing accurate and timely responses, they use Deskhero's AI capabilities. The AI analyzes the content of each query and suggests relevant replies based on its analysis of previous tickets, knowledge base articles, and uploaded files like manuals and policies.
The AI also improves the search results in the comprehensive search bar, making it easier for the helpdesk team to find relevant information quickly. This has greatly improved the efficiency of the helpdesk team and the quality of their responses.
Deskhero's AI capabilities have also been used to enrich the company's knowledge base. The AI generates new knowledge base articles from Word, PowerPoint, and PDF files, saving the helpdesk team the time and effort of manually creating these articles.
Using Deskhero's REST API, IndustroEquip has integrated the platform with their existing systems. This has allowed them to provide a more personalized service by having all customer-related data in one place.
Overall, the use of Deskhero's advanced AI capabilities has greatly enhanced the efficiency and effectiveness of IndustroEquip's helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI assist in responding to customer queries?
Deskhero's AI analyzes the content of each query and suggests relevant replies based on its analysis of previous tickets, knowledge base articles, and uploaded files like manuals and policies.
How does Deskhero's AI improve the search results?
Deskhero's AI uses OpenAI embeddings to improve the relevance of the search results in the comprehensive search bar.
How does Deskhero's AI enrich the knowledge base?
Deskhero's AI generates new knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Supply and distribution of industrial machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
