Machinex Industries receives numerous customer inquiries daily regarding their machinery specifications, maintenance, and troubleshooting. To manage these inquiries efficiently, they use Deskhero's tickets management feature. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and uploaded files such as manuals and policies.
The AI also enhances the search results in the comprehensive search bar, making it easier for the support team to find relevant information quickly. This has significantly reduced the time taken to resolve customer queries and improved the overall customer experience.
Deskhero's AI capabilities have also been instrumental in updating the company's knowledge base. The AI uses OpenAI embeddings to generate new knowledge base articles from Word, PowerPoint, and PDF files. This has not only enriched the knowledge base but also saved the support team valuable time that they would have spent manually creating these articles.
With the help of Deskhero's REST API, Machinex Industries has integrated the platform with their existing CRM and ERP systems. This has enabled them to provide a more personalized customer service by having all customer-related data in one place.
Overall, the use of Deskhero's advanced AI capabilities has enabled Machinex Industries to provide a more efficient and effective customer service, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the content of each ticket and suggests relevant replies based on previous tickets, knowledge base articles, and uploaded files such as manuals and policies.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI embeddings to improve the relevance of the search results in the comprehensive search bar.
How does Deskhero's AI update the knowledge base?
Deskhero's AI uses OpenAI embeddings to generate new knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Supply and distribution of industrial machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
