CablePro Solutions receives numerous customer inquiries regarding the installation and usage of their products. To address this, the company uses Deskhero to create a comprehensive knowledge base. The AI capabilities of Deskhero automate the creation of knowledge base articles from Word, PowerPoint, and PDF files, as well as from data scraped from the company's website.
The AI also analyzes previous tickets to identify common issues and queries. This information is then used to generate additional knowledge base articles, ensuring that the knowledge base is continually updated with relevant content.
Customers can use the comprehensive search bar to find solutions to their issues in the knowledge base. The AI enhances the search results by analyzing all available data and finding the most relevant information based on the search query.
By providing customers with a robust self-service option, CablePro Solutions has been able to reduce the number of tickets raised, thereby reducing the workload on their customer support team.
Overall, Deskhero's advanced AI capabilities have enabled CablePro Solutions to enhance their knowledge base, improve customer self-service, and increase operational efficiency.
How does Deskhero's AI automate the creation of knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, as well as from data scraped from the company's website. It also analyzes previous tickets to identify common issues and queries, which are then used to create additional articles.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to analyze all available data and find the most relevant information based on the search query. This significantly improves the accuracy and relevance of search results.
How has Deskhero's AI helped reduce the workload on the customer support team?
By automating the creation of knowledge base articles and enhancing the search results, Deskhero's AI has improved the effectiveness of customer self-service. This has resulted in a reduction in the number of tickets raised, thereby reducing the workload on the customer support team.
* This article provides an example of how a fictive company in the Supply and installation of wiring systems accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
