LogiTech Solutions uses Deskhero's AI capabilities to manage their vast number of support tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to tickets.
Deskhero's AI also enhances LogiTech's search results, providing more accurate and relevant responses to customer queries. This has resulted in improved customer satisfaction and reduced the number of repeat queries.
LogiTech also benefits from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature has allowed them to build a comprehensive and easily accessible knowledge base for their support staff and customers.
The custom fields and user groups features have enabled LogiTech to personalize their support services based on the specific needs of different customer segments. This has led to more targeted and effective support.
Finally, the use of Deskhero's REST API has allowed LogiTech to seamlessly integrate their existing systems and processes with Deskhero, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to tickets. This significantly reduces the time taken to respond to tickets, improving efficiency.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to provide more accurate and relevant search results based on the content of previous tickets, knowledge base articles, and other sources.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with existing systems and processes.
* This article provides an example of how a fictive company in the Supply Chain & Logistics Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
