SupplyLink Global uses Deskhero's AI capabilities to efficiently manage their large volume of support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhances the company's search results, providing more accurate and relevant responses to customer queries. This has resulted in fewer repeat queries and improved customer satisfaction.
SupplyLink also benefits from Deskhero's ability to generate knowledge base articles from various file types and scraped website data. This feature has allowed them to build a comprehensive and easily accessible knowledge base for their support staff and customers.
The custom fields and user groups features have enabled SupplyLink to tailor their support services to the specific needs of different customer segments. This has led to more personalized and effective support.
Finally, the use of Deskhero's REST API has allowed SupplyLink to seamlessly integrate their existing systems and processes with Deskhero, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces response times and improves customer satisfaction.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to provide more accurate and relevant search results based on the content of previous tickets, knowledge base articles, and other sources.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with existing systems and processes.
* This article provides an example of how a fictive company in the Supply Chain & Logistics Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
