TrackMaster Distributors deals with a diverse clientele, each with unique needs and queries. To manage this, they turned to Deskhero's advanced AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, speeding up the process of responding to customer queries.
With Deskhero's custom email domains and user groups, TrackMaster Distributors has been able to personalize their customer interactions, creating a more engaging experience for their clients. This has led to improved customer relationships and increased loyalty.
The company also uses Deskhero's knowledge base feature to educate their customers about their products. The AI system generates articles from word, powerpoint, and pdf files, providing customers with a wealth of information at their fingertips.
Deskhero's website scraping feature has been particularly useful in keeping the company's product information up-to-date. The AI processes this data to enhance search results, ensuring that customers always have access to accurate and current information.
In conclusion, Deskhero's AI capabilities have enabled TrackMaster Distributors to provide a superior customer experience, leading to higher customer satisfaction and retention.
How does Deskhero's AI improve customer interaction?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, speeding up the process of responding to customer queries. This allows for quicker and more efficient customer interaction.
How does Deskhero help in educating customers about products?
Deskhero's knowledge base feature generates articles from word, powerpoint, and pdf files, providing customers with a wealth of information about the company's products.
How does Deskhero ensure that product information is always up-to-date?
Deskhero uses a website scraping feature to gather and update product information from various sources. The AI processes this data to enhance search results, ensuring that customers always have access to accurate and current information.
* This article provides an example of how a fictive company in the Supply and Distribution of Railway Parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
