IronPath Supply Co. receives a high volume of customer queries every day. To manage this, they implemented Deskhero's AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the time spent on each ticket.
Deskhero's custom fields and structured data lists have allowed IronPath Supply Co. to effectively categorize and prioritize tickets. This has resulted in faster response times and improved customer satisfaction.
The company also uses Deskhero's knowledge base feature to provide customers with instant solutions to common problems. The AI system generates articles from policies, manuals, and presentations, creating a comprehensive resource for customers.
By using Deskhero's website scraping feature, IronPath Supply Co. is able to gather and update information about railway parts from various sources. This data is processed by the AI to enhance search results and provide accurate, up-to-date information to customers.
In summary, Deskhero's advanced AI capabilities have significantly improved IronPath Supply Co.'s support efficiency and customer satisfaction.
How does Deskhero's AI improve support efficiency?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the time spent on each ticket and improving support efficiency.
How does Deskhero help in providing instant solutions to customers?
Deskhero's knowledge base feature generates articles from policies, manuals, and presentations. These articles provide instant solutions to common problems, making it a comprehensive resource for customers.
How does Deskhero ensure the accuracy of product information?
Deskhero uses a website scraping feature to gather and update product information from various sources. The AI processes this data to enhance search results, ensuring that customers always have access to accurate and current information.
* This article provides an example of how a fictive company in the Supply and Distribution of Railway Parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
