AquaFlow uses Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has enabled them to provide quick and accurate responses to customer queries.
The AI-driven solution also helps in managing the ticket system more efficiently. It suggests replies based on the analysis of past tickets, reducing the time taken to resolve customer issues.
Deskhero's AI capabilities have also enhanced AquaFlow's search results. The AI system uses the embeddings to find relevant content, making it easier for the customer support team to find the information they need.
Moreover, AquaFlow uses the REST API feature of Deskhero to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support services.
Overall, Deskhero's advanced AI capabilities have transformed AquaFlow's customer support services, improving their response time and customer satisfaction.
How does Deskhero's AI capabilities improve AquaFlow's customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies and enhance search results. This improves the efficiency and accuracy of AquaFlow's customer support.
How does Deskhero integrate with AquaFlow's existing systems?
AquaFlow uses Deskhero's REST API feature to integrate the platform with their existing systems, streamlining their customer support services.
How has Deskhero improved AquaFlow's customer satisfaction?
By providing quick and accurate responses to customer queries and managing tickets more efficiently, Deskhero has significantly improved AquaFlow's customer satisfaction.
* This article provides an example of how a fictive company in the Supply of surface water industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
