WaterEdge uses Deskhero's advanced AI capabilities to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis helps in generating suggested replies, significantly reducing the response time.
The AI system also enhances the search results by finding relevant content based on OpenAI Embeddings. This has made it easier for the helpdesk team to find the necessary information, improving their productivity.
Furthermore, WaterEdge leverages Deskhero's REST API feature to integrate the platform with their existing infrastructure. This integration has streamlined their helpdesk services, reducing operational complexities.
With the help of Deskhero's AI capabilities, WaterEdge has been able to manage their tickets more effectively. The AI system suggests replies based on the analysis of past tickets, improving the resolution rate.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of WaterEdge's helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI capabilities enhance WaterEdge's helpdesk services?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other sources to generate suggested replies and enhance search results. This improves the efficiency and productivity of WaterEdge's helpdesk services.
How does Deskhero integrate with WaterEdge's existing infrastructure?
WaterEdge uses Deskhero's REST API feature to integrate the platform with their existing infrastructure, streamlining their helpdesk services and reducing operational complexities.
How has Deskhero improved WaterEdge's customer satisfaction?
By providing quick and accurate responses to customer queries and managing tickets more effectively, Deskhero has significantly improved WaterEdge's customer satisfaction.
* This article provides an example of how a fictive company in the Supply of surface water industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
