SpeedSafe Equipments receives numerous customer queries daily, ranging from product specifications to installation instructions. The company uses Deskhero's AI capabilities to manage these inquiries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
When a customer raises a ticket, the AI suggests replies based on the embeddings, significantly reducing the time spent by support agents on each ticket. This feature has led to a drastic reduction in response times, improving customer satisfaction rates.
The AI also enhances the search results in the knowledge base. When a customer searches for a topic, the AI uses the embeddings to provide the most relevant articles, making it easier for customers to find the information they need.
Deskhero's AI capabilities have also been instrumental in updating the knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has saved the company countless hours that would have been spent manually creating and updating articles.
Overall, Deskhero's AI capabilities have transformed SpeedSafe Equipments' customer support services, making them more efficient and customer-friendly.
How does the AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results in the knowledge base?
When a customer searches for a topic, the AI uses the embeddings to provide the most relevant articles. This makes it easier for customers to find the information they need.
How does the AI update the knowledge base?
The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This saves the company countless hours that would have been spent manually creating and updating articles.
* This article provides an example of how a fictive company in the Supply of Safety Equipment to Motorsports Competitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
