RacerGuard Supplies handles a large volume of customer inquiries every day. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and website data to find relevant content and suggest replies to new tickets.
This AI-powered solution has significantly reduced the time spent by support agents on each ticket, allowing them to handle more tickets in less time. As a result, customer satisfaction rates have improved due to faster response times.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for a topic, the AI uses the embeddings to provide the most relevant articles, reducing the need for customers to raise tickets for common queries.
Furthermore, the AI can generate articles for the knowledge base from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has made it easier for the company to keep their knowledge base up-to-date with the latest information.
By leveraging Deskhero's AI capabilities, RacerGuard Supplies has been able to streamline their ticket management process and improve their customer service.
How does the AI help in managing tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and website data to find relevant content and suggest replies to new tickets. This reduces the time spent by support agents on each ticket.
How does the AI enhance the knowledge base search results?
When a customer searches for a topic, the AI uses the embeddings to provide the most relevant articles. This reduces the need for customers to raise tickets for common queries.
How does the AI update the knowledge base?
The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for the company to keep their knowledge base up-to-date.
* This article provides an example of how a fictive company in the Supply of Safety Equipment to Motorsports Competitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
