HopeBridge Counseling Center provides critical support services to at-risk individuals. With a high volume of inquiries and requests, managing and responding to these effectively was a challenge. They turned to Deskhero for a solution.
Deskhero's advanced AI capabilities were integrated into HopeBridge's system. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed for a more efficient management of tickets, with the AI suggesting replies based on relevant content.
The AI capabilities also enhanced the search results on HopeBridge's platform. Users could easily find relevant information, reducing the time spent on searching and increasing the time spent on providing support.
Deskhero's custom fields and user groups features allowed HopeBridge to structure their data lists more effectively. This made it easier to track and manage support requests, improving the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have significantly improved HopeBridge's support services, allowing them to provide better, more efficient support to at-risk individuals.
How has Deskhero improved HopeBridge's support services?
Deskhero's advanced AI capabilities have improved the efficiency and effectiveness of HopeBridge's support services. The AI suggests replies to tickets based on relevant content, enhances search results, and helps manage support requests more effectively.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies to tickets.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for users to find relevant information.
* This article provides an example of how a fictive company in the Support Groups and Counseling Centers for At-Risk Individuals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
