EduTech Solutions provides a variety of educational software products, and their customer base includes teachers, students, and school administrators. To provide effective support to these diverse user groups, they use Deskhero's user group feature.
Deskhero's advanced AI capabilities play a crucial role in managing these user groups. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies for each user group, ensuring that the responses are tailored to their specific needs.
Moreover, the AI-enhanced search results allow each user group to find solutions faster. By scraping website data and using the comprehensive search bar, users can quickly locate relevant information from the knowledge base or previous tickets.
Deskhero's custom email domains also allow EduTech Solutions to provide personalized support to each user group. They can create custom email domains for specific user groups, making it easier to manage and track their support requests.
Overall, Deskhero's advanced AI capabilities have significantly improved EduTech Solutions' support services, providing personalized and efficient support to each user group.
How does Deskhero's AI help in managing user groups?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies for each user group, ensuring that the responses are tailored to their specific needs.
How does Deskhero improve search results for user groups?
Deskhero uses AI to enhance search results. It scrapes website data and uses OpenAI Embeddings from various sources to find the most relevant information for each user group. This makes it easier for users to find solutions.
What are the benefits of using Deskhero's custom email domains?
Custom email domains allow companies to provide personalized support to each user group. They can create custom email domains for specific user groups, making it easier to manage and track their support requests.
* This article provides an example of how a fictive company in the Support Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
