HealthConnect provides technical solutions for healthcare providers, and as such, they receive a variety of complex queries from their clients. To manage these effectively, they use Deskhero's knowledge base feature, which allows them to store and organize all their support content in one place.
The advanced AI capabilities of Deskhero play a key role in enhancing this knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then used to generate new knowledge base articles, keeping the knowledge base up-to-date and relevant.
Additionally, the AI enhances the search function within the knowledge base. By using OpenAI's ChatGPT, the search results are improved, allowing the support team and clients to find solutions faster.
Deskhero's REST API also allows HealthConnect to integrate the knowledge base with their existing systems, providing seamless access to support content.
Overall, Deskhero's AI capabilities have significantly improved HealthConnect's support services, making their knowledge base more dynamic and efficient.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate new knowledge base articles, keeping the knowledge base up-to-date and relevant.
How does the AI improve the search function within the knowledge base?
The AI uses OpenAI's ChatGPT to enhance the search results within the knowledge base, allowing users to find solutions faster.
Can Deskhero's knowledge base be integrated with existing systems?
Yes, Deskhero's REST API allows companies to integrate the knowledge base with their existing systems, providing seamless access to support content.
* This article provides an example of how a fictive company in the Support Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
