TechGuru receives hundreds of support requests daily. To streamline this process, they use Deskhero's ticket management feature, which automatically categorizes and prioritizes tickets based on their content and urgency. This helps the support team to focus on the most critical issues first.
Deskhero's advanced AI capabilities play a crucial role in this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
Furthermore, the AI-enhanced search results allow the support team to find solutions faster. By scraping website data and using the comprehensive search bar, the team can quickly locate relevant information from the knowledge base or previous tickets.
Deskhero's custom fields and structured data lists also allow TechGuru to organize their tickets more effectively. They can create custom fields for specific types of requests, making it easier to track and manage them.
Overall, Deskhero's advanced AI capabilities have significantly improved TechGuru's support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then used to generate suggested replies and enhance search results, helping to manage tickets more efficiently.
How does Deskhero improve search results?
Deskhero uses AI to enhance search results. It scrapes website data and uses OpenAI Embeddings from various sources to find the most relevant information. This makes it easier for the support team to find solutions.
What are the benefits of using Deskhero's custom fields and structured data lists?
Custom fields and structured data lists allow companies to organize their tickets more effectively. They can create custom fields for specific types of requests, making it easier to track and manage them.
* This article provides an example of how a fictive company in the Support Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
