InclusiveTech's customer support team was overwhelmed with the growing number of support tickets. They needed a solution that could handle the volume and provide accurate, timely responses.
With Deskhero, InclusiveTech was able to leverage the platform's AI capabilities to manage their tickets more efficiently. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to each ticket. This not only improved the efficiency of the support team but also increased customer satisfaction levels.
Deskhero's kanban board also helped the team manage their workflow more effectively. They could easily track the status of each ticket and prioritize tasks accordingly.
Finally, the REST API allowed InclusiveTech to integrate Deskhero with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to respond to each ticket and improves ticket management.
How does the kanban board help manage workflow?
The kanban board allows the support team to track the status of each ticket and prioritize tasks accordingly. It provides a visual overview of the workflow, making it easier to manage.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Support services for disabled persons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
