EnableCare's customer support team was struggling with the increasing volume of support tickets. They needed a solution that could handle the influx and provide accurate, timely responses to their customers' queries.
With Deskhero, EnableCare was able to leverage the platform's AI capabilities to manage their tickets more efficiently. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to each ticket. This not only improved the efficiency of the support team but also increased customer satisfaction levels.
Deskhero's comprehensive search bar also enhanced the team's ability to find relevant information quickly. The AI-enhanced search results provided them with the most relevant articles and resources, further improving their response times.
Finally, the REST API allowed EnableCare to integrate Deskhero with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to respond to each ticket.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to provide the most relevant articles and resources based on the search query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Support services for disabled persons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
