AccessLife has a vast knowledge base consisting of articles, manuals, and policies. Managing this information and making it easily accessible to their clients was a significant challenge.
With Deskhero, AccessLife was able to structure their data lists, create custom fields, and manage their knowledge base more effectively. The platform's AI capabilities were instrumental in this process.
The AI used OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, making it easier for the support team to respond to inquiries.
Deskhero's advanced search bar also made it easier for clients to find the information they needed. The AI-enhanced search results provided the most relevant articles and resources based on the search query.
Furthermore, the REST API allowed AccessLife to integrate Deskhero with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI capabilities help manage a large knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and other resources to find relevant content. This makes it easier to manage the knowledge base and provide accurate responses to inquiries.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to provide the most relevant articles and resources based on the search query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Support services for disabled persons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
