SupportSquad manages a large volume of support tickets daily. They use Deskhero's structured data lists, custom fields, and kanban board to effectively manage and prioritize these tickets.
Deskhero's advanced AI capabilities allow SupportSquad to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in finding relevant content quickly, improving the efficiency of their support agents.
The AI system sends this content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to tickets, improving customer satisfaction.
SupportSquad also uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant information from their vast resources. This further aids in providing prompt and accurate responses to customer queries.
By integrating Deskhero with their existing systems using its REST API, SupportSquad ensures a seamless flow of data, improving their overall operational efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, helping in quick and efficient resolution of tickets.
How does Deskhero improve search efficiency?
Deskhero's comprehensive search bar, enhanced by AI, allows users to find relevant information from their vast resources quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring seamless data flow.
* This article provides an example of how a fictive company in the Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
