TechSupportPro receives hundreds of support tickets daily. They use Deskhero's structured data lists and custom fields to categorize and prioritize these tickets effectively. The kanban board feature provides a visual representation of the workflow, making it easier for the team to manage tickets.
With Deskhero's advanced AI capabilities, TechSupportPro can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in finding relevant content quickly and efficiently.
The AI system sends this content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to tickets, improving efficiency and customer satisfaction.
Deskhero's comprehensive search bar, enhanced by AI, allows TechSupportPro to find relevant information from their vast knowledge base and other resources quickly. This further aids in resolving tickets promptly.
Using Deskhero's REST API, TechSupportPro integrates the platform with their existing systems, ensuring seamless data flow and improving overall operational efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, helping in quick and efficient resolution of tickets.
How does Deskhero improve search efficiency?
Deskhero's comprehensive search bar, enhanced by AI, allows users to find relevant information from their vast knowledge base and other resources quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring seamless data flow.
* This article provides an example of how a fictive company in the Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
