HelpDeskHero maintains an extensive knowledge base to aid their support agents in resolving customer queries. They use Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, making it easy to keep their knowledge base updated.
Deskhero's advanced AI capabilities enable HelpDeskHero to leverage OpenAI Embeddings from their knowledge base and other resources. This helps in finding the most relevant content for any given query, enhancing the efficiency of their support agents.
The AI system sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers.
HelpDeskHero also uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant information from their vast knowledge base. This further aids in providing prompt and accurate responses to customer queries.
By integrating Deskhero with their existing systems using its REST API, HelpDeskHero ensures a seamless flow of data, improving their overall operational efficiency.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other resources to find the most relevant content for any given query, enhancing the efficiency of support agents.
How does Deskhero improve the accuracy of customer responses?
Deskhero's AI generates suggested replies using OpenAI's ChatGPT, ensuring the accuracy of the information provided to the customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring seamless data flow.
* This article provides an example of how a fictive company in the Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
