ElderCare Haven uses Deskhero's AI capabilities to manage the high volume of support tickets they receive daily. The AI helps to categorize and prioritize these tickets, ensuring that urgent matters are attended to promptly. This has significantly reduced response times and improved customer satisfaction rates.
Deskhero's AI also enhances ElderCare Haven's knowledge base by generating articles from uploaded files such as policies, manuals, and presentations. This has not only saved time but also ensured that the knowledge base is always up-to-date and comprehensive.
The company also uses the AI's website scraping feature to gather relevant information from various online sources. This data is then used to enrich the knowledge base and provide more accurate and helpful responses to customer queries.
Furthermore, ElderCare Haven uses Deskhero's AI to suggest replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other data, the AI can generate accurate and helpful responses. This has greatly reduced the workload of the support team and allowed them to focus on more complex issues.
Finally, the company uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier to manage and track customer interactions.
How has Deskhero's AI improved ElderCare Haven's response times?
By categorizing and prioritizing support tickets, Deskhero's AI ensures that urgent matters are attended to promptly. This has significantly reduced response times.
How does ElderCare Haven use Deskhero's AI to enhance their knowledge base?
The AI generates articles from uploaded files such as policies, manuals, and presentations. It also uses its website scraping feature to gather relevant information from online sources.
How does Deskhero's AI help ElderCare Haven manage customer interactions?
The AI suggests replies to customer queries, reducing the workload of the support team. Additionally, the company uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems, making it easier to manage and track customer interactions.
* This article provides an example of how a fictive company in the Supportive housing programs for the elderly with disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
