SeniorLife Solutions uses Deskhero's AI to manage and organize their support tickets. The AI categorizes these tickets based on urgency and topic, ensuring that critical issues are addressed promptly. This has led to improved response times and increased customer satisfaction.
The company also leverages Deskhero's AI to enrich their knowledge base. The AI generates articles from various sources, including uploaded files and scraped websites. This ensures that the knowledge base is comprehensive and up-to-date, providing accurate and helpful responses to customer queries.
Additionally, SeniorLife Solutions uses Deskhero's AI to suggest replies to customer queries. By analyzing previous tickets, knowledge base articles, and other data, the AI can generate appropriate responses. This not only reduces the workload of the support team but also improves the quality of customer service.
Moreover, the company uses Deskhero's comprehensive search bar and REST API to seamlessly integrate the platform with their existing systems. This has streamlined their operations and made it easier to manage customer interactions.
Finally, SeniorLife Solutions uses Deskhero's custom fields and user groups features to personalize their services. This has led to improved customer engagement and loyalty.
How has Deskhero's AI improved SeniorLife Solutions' response times?
The AI categorizes support tickets based on urgency and topic, ensuring that critical issues are addressed promptly. This has led to improved response times.
How does SeniorLife Solutions use Deskhero's AI to enhance their knowledge base?
The AI generates articles from various sources, including uploaded files and scraped websites. This ensures that the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI help SeniorLife Solutions manage customer interactions?
The AI suggests replies to customer queries, reducing the workload of the support team. Additionally, the company uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Supportive housing programs for the elderly with disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
