Golden Years Housing uses Deskhero's AI to efficiently manage their support tickets. The AI categorizes and prioritizes these tickets, ensuring that urgent matters are handled swiftly. This has led to faster response times and higher customer satisfaction rates.
The company also uses Deskhero's AI to enhance their knowledge base. The AI generates articles from uploaded files and scraped websites, ensuring that the knowledge base is always comprehensive and current. This has improved the accuracy and usefulness of their customer support responses.
Additionally, Golden Years Housing uses Deskhero's AI to suggest replies to customer queries. By leveraging OpenAI Embeddings from previous tickets and other data, the AI can generate accurate responses. This has significantly reduced the workload of the support team and improved the quality of customer service.
Moreover, the company uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier to manage customer interactions.
Finally, Golden Years Housing uses Deskhero's custom fields and user groups features to personalize their services. This has led to improved customer engagement and loyalty.
How has Deskhero's AI improved Golden Years Housing's response times?
The AI categorizes and prioritizes support tickets, ensuring that urgent matters are handled swiftly. This has led to faster response times.
How does Golden Years Housing use Deskhero's AI to enhance their knowledge base?
The AI generates articles from uploaded files and scraped websites, ensuring that the knowledge base is always comprehensive and current.
How does Deskhero's AI help Golden Years Housing manage customer interactions?
The AI suggests replies to customer queries, reducing the workload of the support team. Additionally, the company uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Supportive housing programs for the elderly with disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
