BlackDiamond Extraction deals with a variety of customer queries every day. They use Deskhero's user groups feature to categorize these queries and direct them to the appropriate teams. The AI capabilities of Deskhero analyze the content of each query to suggest the most relevant user group, improving the accuracy of query routing.
The company also uses Deskhero's AI to generate knowledge base articles from their existing resources. The AI can scrape data from their website and convert Word, PowerPoint, and PDF files into knowledge base articles. This has made it easier for them to keep their knowledge base updated and comprehensive.
BlackDiamond Extraction has found Deskhero's AI-powered search bar to be extremely useful. The AI enhances the search results by considering the context and semantics of the search query. This has improved the usability of their helpdesk portal and increased customer satisfaction.
Through Deskhero's REST API, BlackDiamond Extraction has integrated Deskhero with their existing systems. This has allowed them to leverage the AI capabilities of Deskhero across their operations, leading to improved efficiency and productivity.
In summary, Deskhero's AI capabilities have significantly enhanced BlackDiamond Extraction's helpdesk services, leading to faster resolution times and higher customer satisfaction.
How does Deskhero's AI suggest the most relevant user group for each query?
Deskhero's AI analyzes the content of each query using OpenAI Embeddings. It considers the context and semantics of the query to suggest the most relevant user group.
How does Deskhero's AI convert files into knowledge base articles?
Deskhero's AI can scrape data from Word, PowerPoint, and PDF files and convert this data into knowledge base articles. It can also scrape data from the company's website for the same purpose.
Can Deskhero's AI capabilities be used across different systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This enables the company to leverage Deskhero's AI capabilities across their operations.
* This article provides an example of how a fictive company in the Surface Hard Coal Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
