CarbonCore Mining receives numerous customer queries every day. They use Deskhero's ticket management feature to handle these queries efficiently. Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to each query.
The company also leverages Deskhero's AI to generate knowledge base articles from their existing resources. The AI scrapes data from their website and converts Word, PowerPoint, and PDF files into knowledge base articles. This has streamlined the process of maintaining their knowledge base and improved its quality.
CarbonCore Mining uses Deskhero's AI-powered search bar to provide more accurate and relevant search results to their customers. The AI uses OpenAI Embeddings to consider the context and semantics of the search query, leading to improved search results.
Through Deskhero's REST API, CarbonCore Mining has integrated Deskhero with their existing systems. This has enabled them to leverage the AI capabilities of Deskhero across their operations, leading to improved efficiency and productivity.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency of CarbonCore Mining's customer support services, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to consider the context and semantics of the search query. This leads to more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Surface Hard Coal Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
