CoalMaster Mining receives a high volume of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management feature to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to resolve each ticket.
The company also leverages Deskhero's AI capabilities to enhance their knowledge base. The AI scrapes data from their website and uploaded files like policies, manuals, and presentations, and generates knowledge base articles. This has greatly reduced the manual effort required to maintain an up-to-date and comprehensive knowledge base.
Deskhero's AI-powered comprehensive search bar has been a game-changer for CoalMaster Mining. The search results are enhanced by OpenAI Embeddings, which consider the context and semantics of the search query, providing more accurate and relevant results. This has improved the self-service capabilities of their support portal, reducing the load on their support team.
CoalMaster Mining also uses Deskhero's REST API to integrate their existing systems with Deskhero. This seamless integration has enabled them to leverage the AI capabilities of Deskhero across their operations, improving overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed CoalMaster Mining's customer support and helpdesk services, leading to happier customers and a more efficient support team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to consider the context and semantics of the search query. This leads to more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Surface Hard Coal Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
