GeoMapping Inc. receives numerous inquiries daily from clients seeking clarification on complex mapping data or needing assistance with the company's software tools. The customer support team was overwhelmed with the volume of tickets and struggled to provide timely responses.
With Deskhero, GeoMapping Inc. was able to structure all their customer inquiries into manageable tickets. The platform's Kanban board provided a visual overview of all ongoing support tasks, helping the team prioritize and track progress.
The advanced AI capabilities of Deskhero significantly improved the efficiency of their customer support. By leveraging OpenAI Embeddings, Deskhero could analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content was then sent through OpenAI's ChatGPT to generate suggested replies for the customer support team. This not only reduced the time taken to respond to tickets but also ensured consistent and accurate information was provided to clients.
Additionally, Deskhero's comprehensive search bar enhanced by AI, allowed the team to quickly find relevant information from the vast amount of data available, further improving their efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other data to generate suggested replies. This reduces the time taken to craft responses and ensures consistency and accuracy.
How does Deskhero help manage customer support tasks?
Deskhero structures all customer inquiries into manageable tickets and provides a visual Kanban board to track and prioritize these tasks.
How does Deskhero's AI-enhanced search work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from the vast amount of data available, including previous tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the Surveying and Mapping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
