Being a startup, MapCrafters faced challenges in managing their growing customer base and the associated increase in support requests. They needed a solution to streamline their workflow and improve response times.
Deskhero provided the perfect solution with its ticket management system and user groups feature. This allowed MapCrafters to categorize their support requests and assign them to specific teams, improving the organization and tracking of tasks.
The advanced AI capabilities of Deskhero brought significant improvements to their workflow. By leveraging OpenAI Embeddings, the AI could analyze previous tickets, knowledge base articles, and other data to generate suggested replies, greatly reducing the time taken to respond to tickets.
Furthermore, the AI-enhanced search bar allowed the team to quickly find relevant information from the vast amount of data available, further improving their efficiency and response times.
Overall, Deskhero's AI capabilities not only streamlined MapCrafters' customer support workflow but also improved their response efficiency, leading to higher customer satisfaction.
How does Deskhero streamline the customer support workflow?
Deskhero provides a ticket management system and user groups feature that allows companies to categorize their support requests and assign them to specific teams, improving task organization and tracking.
How does Deskhero's AI improve response efficiency?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other data to generate suggested replies, reducing the time taken to respond to tickets. The AI-enhanced search bar also allows teams to quickly find relevant information.
How does Deskhero contribute to customer satisfaction?
By streamlining the customer support workflow and improving response efficiency, Deskhero helps companies provide timely and accurate responses to their customers, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Surveying and Mapping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
