BenefitGuard, a renowned survivor benefits provider, was looking for a solution to manage their increasing volume of customer queries and disorganized knowledge base. They decided to implement Deskhero to address these issues.
With Deskhero's AI capabilities, BenefitGuard was able to utilize OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduced the response time and improved the quality of customer service.
The AI-powered comprehensive search bar provided by Deskhero made it easy for the customer support team to quickly find relevant information. This resulted in faster resolution of customer queries and enhanced customer satisfaction.
Deskhero's REST API allowed BenefitGuard to integrate their existing systems, ensuring a seamless workflow. The custom fields and email domains further personalized their customer support system.
Overall, Deskhero's advanced AI capabilities revolutionized BenefitGuard's customer service, making it more efficient and customer-friendly.
How did Deskhero's AI capabilities improve BenefitGuard's customer service?
Deskhero's AI capabilities allowed BenefitGuard to utilize OpenAI Embeddings from various resources to generate suggested replies, reducing response time and improving the quality of customer service.
What role did the AI-powered search bar play in improving customer support?
The AI-powered search bar made it easy for the customer support team to quickly find relevant information, resulting in faster resolution of customer queries and enhanced customer satisfaction.
How did Deskhero's REST API benefit BenefitGuard?
Deskhero's REST API allowed BenefitGuard to integrate their existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Survivor's benefits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
