Legacy Assurance, a prominent player in the survivor benefits industry, was facing challenges in managing their helpdesk services due to the increasing volume of customer queries. They decided to implement Deskhero to streamline their helpdesk operations.
By leveraging Deskhero's AI capabilities, Legacy Assurance was able to use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only reduced the response time but also ensured the accuracy of the responses.
The AI-powered comprehensive search bar provided by Deskhero made it easy for the customer support team to quickly find relevant information. This resulted in faster resolution of customer queries and improved customer satisfaction.
Deskhero's REST API allowed Legacy Assurance to integrate their existing systems, ensuring a smooth workflow. The custom fields and email domains added a personal touch to their customer support system.
Overall, Deskhero's advanced AI capabilities revolutionized Legacy Assurance's helpdesk services, making them more efficient and customer-friendly.
How did Deskhero's AI capabilities enhance Legacy Assurance's helpdesk services?
Deskhero's AI capabilities allowed Legacy Assurance to use OpenAI Embeddings from various resources to generate suggested replies, reducing response time and ensuring accuracy of responses.
What role did the AI-powered search bar play in improving customer support?
The AI-powered search bar made it easy for the customer support team to quickly find relevant information, resulting in faster resolution of customer queries and improved customer satisfaction.
How did Deskhero's REST API benefit Legacy Assurance?
Deskhero's REST API allowed Legacy Assurance to integrate their existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Survivor's benefits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
