EcoStride Advisors receives a high volume of client queries daily. Using Deskhero's advanced AI capabilities, the firm can manage these queries effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, reducing the time spent crafting responses.
The firm uses Deskhero's custom fields and structured data lists to organize and prioritize client queries. Combined with the AI's ability to enhance search results, this allows the team to quickly find relevant information, speeding up their problem-solving process.
EcoStride Advisors maintains a comprehensive knowledge base, including policies, manuals, and presentations. With Deskhero's AI capabilities, the firm can automatically generate knowledge base articles from these files, simplifying information access for both the team and clients.
Using Deskhero's website scraping feature, EcoStride Advisors keeps its knowledge base current with the latest sustainability trends and regulations. The AI uses this scraped data to provide accurate and up-to-date responses to client queries.
Lastly, the firm uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified workflow. The AI's ability to learn and adapt over time ensures that EcoStride Advisors continues to deliver excellent customer support.
How does Deskhero's AI help in managing client queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to client queries. This not only reduces the time spent crafting responses but also ensures that the responses are accurate and relevant.
How does Deskhero keep its knowledge base current?
Deskhero uses a website scraping feature to gather the latest information from relevant sources. The AI then uses this data to provide accurate and up-to-date responses to client queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, creating a unified workflow.
* This article provides an example of how a fictive company in the Sustainability Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
