SustainIt Solutions deals with a large number of client queries daily. With Deskhero's advanced AI capabilities, the firm can manage these queries efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, reducing the time spent crafting responses.
The firm uses Deskhero's custom fields and structured data lists to organize and prioritize client queries. When combined with the AI's ability to enhance search results, this allows the team to quickly find relevant information, speeding up their problem-solving process.
SustainIt Solutions maintains an extensive knowledge base, including policies, manuals, and presentations. With Deskhero's AI capabilities, the firm can automatically generate knowledge base articles from these files, making it easier for both the team and clients to access important information.
Using Deskhero's website scraping feature, SustainIt Solutions keeps its knowledge base updated with the latest sustainability trends and regulations. The AI uses this scraped data to provide accurate and current responses to client queries.
Finally, the firm uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI's ability to learn and adapt over time ensures that SustainIt Solutions continues to provide top-notch customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to craft responses, thereby improving response time.
How does Deskhero keep its knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest information from relevant sources. The AI then uses this data to provide accurate and current responses to client queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Sustainability Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
