GreenPath Consulting handles numerous clients daily, each with unique queries and concerns. With Deskhero's advanced AI capabilities, the firm can efficiently manage tickets, ensuring no query goes unanswered. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response time.
The firm also uses Deskhero's custom fields and structured data lists to categorize and prioritize client queries. This feature, coupled with the AI's ability to enhance search results, allows the team to quickly find relevant information, improving their problem-solving efficiency.
GreenPath Consulting has a vast knowledge base, including policies, manuals, and presentations. Deskhero's AI capabilities enable the firm to automatically generate knowledge base articles from these files, making it easier for both the team and clients to access vital information.
With Deskhero's website scraping feature, GreenPath Consulting keeps its knowledge base up-to-date with the latest sustainability trends and regulations. The AI uses this scraped data to provide accurate and current responses to client queries.
Finally, the firm uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI's ability to learn and adapt over time ensures that GreenPath Consulting continues to provide top-notch customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to craft responses, thereby improving response time.
How does Deskhero keep its knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest information from relevant sources. The AI then uses this data to provide accurate and current responses to client queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Sustainability Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
