BlueWave Swimming Academy receives numerous inquiries from parents and students about class schedules, fees, and swimming techniques. With Deskhero's AI capabilities, the academy has automated responses to these common inquiries, allowing their support team to focus on more complex issues.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This has not only reduced the response time but also improved the quality of responses.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. This has resulted in quicker resolution of support tickets and improved customer satisfaction.
BlueWave also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent data to work with when generating responses.
Overall, Deskhero's advanced AI capabilities have made BlueWave's customer support process more efficient and effective, leading to improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This makes the search results more accurate and useful.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows Deskhero to automatically update the knowledge base with the latest information from your website. This ensures that the AI always has the most recent data to work with when generating responses.
* This article provides an example of how a fictive company in the Swimming and Water Sports Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
