AquaTech Pool Services uses Deskhero's AI capabilities to manage customer tickets efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer inquiries, reducing the time spent on each ticket.
Deskhero's kanban board feature allows AquaTech to visualize their ticket workflow. Combined with the AI's ability to suggest replies, this has significantly improved their ticket resolution time.
AquaTech also uses Deskhero's custom fields and structured data lists to organize their ticket data. This makes it easier for them to track and manage tickets, improving their overall customer support efficiency.
The company also leverages Deskhero's AI to enhance its search results. When a support agent searches for information, the AI uses the same embeddings to find the most relevant content, making it easier to solve customer problems.
Overall, Deskhero's AI capabilities have allowed AquaTech Pool Services to manage their customer tickets more efficiently, leading to faster resolution times and higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer inquiries. This reduces the time spent on each ticket and improves the ticket resolution process.
How does Deskhero's kanban board feature help in ticket management?
Deskhero's kanban board feature allows companies to visualize their ticket workflow. This makes it easier to track and manage tickets, improving the overall ticket resolution process.
How does Deskhero's AI enhance search results?
When a support agent searches for information, Deskhero's AI uses OpenAI embeddings to find the most relevant content. This makes it easier to find solutions to customer problems and answers to questions.
* This article provides an example of how a fictive company in the Swimming Pool Installation & Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
