PoolPro Solutions uses Deskhero's AI capabilities to manage and respond to customer tickets effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, improving the speed and accuracy of their responses.
The company also uses Deskhero's custom fields and structured data lists to organize their customer information and ticket data. This, combined with the AI's ability to understand and respond to customer inquiries, has significantly improved their customer support efficiency.
PoolPro also leverages Deskhero's AI to enhance its search results. When a customer or a support agent searches for information, the AI uses the same embeddings to find the most relevant content, making it easier to find solutions to problems and answers to questions.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has also been invaluable to PoolPro. This allows them to easily create a comprehensive knowledge base that can be used by both their support team and their customers.
Overall, Deskhero's AI capabilities have enabled PoolPro Solutions to provide faster, more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the speed and accuracy of customer support responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer inquiries. This ensures that the responses are accurate and relevant, improving the speed and quality of customer support.
How does Deskhero help in organizing customer information and ticket data?
Deskhero's custom fields and structured data lists allow companies to organize their customer information and ticket data in a way that makes sense for their business. This improves the efficiency of their customer support operations.
How does Deskhero's AI enhance search results?
When a customer or a support agent searches for information, Deskhero's AI uses OpenAI embeddings to find the most relevant content. This makes it easier to find solutions to problems and answers to questions.
* This article provides an example of how a fictive company in the Swimming Pool Installation & Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
