PiggyGenetics receives numerous queries about their genetic products and breeding techniques daily. Using Deskhero's advanced AI capabilities, they can quickly sort through these queries, categorize them, and provide prompt responses. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI also generates suggested replies based on this relevant content, which are then sent through OpenAI's ChatGPT. This not only speeds up response times but also ensures that the information provided is accurate and consistent across all customer interactions.
Furthermore, Deskhero's comprehensive search bar powered by AI has made it easier for PiggyGenetics' support team to find relevant information quickly. Whether it's a specific ticket, a knowledge base article, or a piece of information from an uploaded file, the AI-enhanced search delivers precise results in seconds.
Deskhero's REST API has also been instrumental in integrating the platform with PiggyGenetics' existing systems. This seamless integration has resulted in a unified platform where all customer support activities are centralized, further improving efficiency and productivity.
Overall, the use of Deskhero's AI capabilities has transformed PiggyGenetics' customer support operations, leading to increased customer satisfaction and reduced operational costs.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time it takes to respond to customer queries.
How does the AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to deliver precise search results. It can quickly find relevant information from tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, resulting in a unified platform for all customer support activities.
* This article provides an example of how a fictive company in the Swine Breeding and Genetics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
